PebbleCreek Singles - Frequently Asked Questions

1.	Is the Website safe?
	Our Website is serviced by Rivergy, Inc. (Web Piston) based in Tampa, Florida. They have several programs in place that protect client databases from intrusion from outside sources. They are diligent in maintaining the highest level of security. Can we guarantee that no one will ever "hack" into their database? No we cannot. No vendor can make that guarantee. What we can guarantee is that every precaution is being taken to prevent intrusion. To that end, we will NOT publish anyone’s personal e-mail address or home address or telephone numbers on the web site. The BOD e-mail addresses posted on the web site are separate from their personal e-mail addresses to help protect their privacy.

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2.	Who or what is Web Piston?
	Web Piston is a subsidiary of Rivergy, Inc. This is the vendor we use to maintain our Website files. They are based in Tampa, Florida. While we design and maintain our Website in-house the files are stored on the Web Piston storage servers.

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3.	Will I start to receive "SPAM" because of the Website?
	NO. Receiving emails and connecting to the PebbleCreek Singles Website does not precipitate SPAM. SPAM is defined as "Unsolicited Bulk Mail". Reputable website vendors, such as Rivergy, Inc., are adamant about NOT allowing their subscribers to send out SPAM. Rivergy, Inc. also monitors the number of individuals that are being sent an individual email. If it is a high number of individuals their programs may indicate it as SPAM in the message description. This is simply a warning to the receiver that it may or may not be considered SPAM. We currently email information to over 160 singles. For more information concerning SPAM you can visit "Webopedia". www.webopedia.com/TERM/s/spam.html

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4.	Is my email address on the Website?
	NO. Email addresses are maintained by the Web Administrator for the purpose of sending email to the membership.

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5.	Is my email address safe from theft?
	All safeguards possible will be maintained to protect email information. All email sent by the officers of the PebbleCreek Singles Club will be sent using "bcc" (blind carbon copy). This will prevent your email address from showing on emails that are sent to a group of individuals.

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6.	Can I remove my email address from the roster?
	YES. We understand the concerns of some members who would prefer that their email address NOT appear on our roster. They simply need to advise the Secretary and it will be removed and noted for the future. We do ask that those members who do not want their email address on the roster consider providing the Web Administrator with their email address for the sole purpose of providing them with electronic information about upcoming activities or other club information.

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7.	Who can obtain access to our Website?
	Anyone with a computer that has internet access. The value of the Website is that potential new members can access the Website, get information and make a decision to join our organization. The Robson sales staff advises potential new single buyers about our organization referring them to the Website. So the Website is also a valuable recruiting tool to gain new members.

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8.	How often is the Website updated?
	The Website is updated weekly on Wednesday. On a monthly basis new activities are added on the Friday preceding the monthly singles meeting. Various other information/updates are published as required.

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9.	How can I get information, submit a question or register a complaint?
	Any question, comment or request can be sent by using the Contact Us form. Simply fill in the appropriate information and "submit" the form. There are several "check off" boxes for specific information. You can check as many of these as you require. This contact form will be forwarded to the appropriate person(s) who will in turn provide you the information requested. If you want to direct a question/comment to a specific Board of Directors member you can click on their email address and send them an email.

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10.	How can I obtain a roster of the membership?
	Those individuals who do not have a computer can request a paper copy of the roster from the Secretary at the monthly meeting. If there are no roster copies available for you at the time of the request, the Secretary will bring a roster for you to the next meeting.

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11.	How can I obtain a copy of the minutes from previous meetings?
	Meeting content, including the Secretary’s Report, (previous meting’s minutes) as well as the monthly Treasurer’s Report can be obtained by clicking on the appropriate tab on the web site. Hard copies can be requested from the Secretary, as necessary.

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12.	What personal information is kept by the club?
	The PebbleCreek Singles Club maintains the following information regarding members: Name, email address, telephone, address, unit/lot number, birthday (month/day), hometown and date joined. This information is provided voluntarily by the member. Additionally we do track information on who participated in sponsored activities.

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13.	How can I change my personal information?
	We will send out an electronic form annually asking members to update their personal information. A hard copy of this form will also be available for those members who do not have a computer. During the year you can simply fill in a Contact Us form with any new or changed information.

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14.	Do you provide third parties with personal information?
	It is the policy of the PebbleCreek Singles Club that under no conditions will we sell, distribute or otherwise provide any personal member information to a third party. Only dues paying members will be provided a roster.

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15.	How can I join a committee or volunteer?
	The PebbleCreek Singles Club organization structure is based on a volunteer system. We continually need individuals to volunteer to help plan activities, host activities, run for office or otherwise assist in the operation of the organization. Please send us a Contact Us form to volunteer.

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16.	How do I find out what activities are available?
	Go to the Activities Descriptions option on the main menu. Scroll down on that page to the month of interest and click on the link. This will bring up the available activities for that particular month.

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17.	Why does it take so long to bring up the Activities Description page?
	The Activity Description pages are not an actual Website page. These files are uploaded upon request. The files usually contain a lot of information and take some moments to upload. The amount of time is based on your internet connection and processer. A dial-up connection usually takes the longest because it transmits smaller amounts of information at a time.

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18.	How do you sign up for activities on the Website?
	The sign-up procedure is relatively simple. After you have read about upcoming activities under the menu option Activity Descriptions you click on the menu option On Line sign-up. The form is divided into individual months. Scroll down to the activity(s) you want to sign up for and click on the button/box next to the appropriate information. When you have finished scroll down to the bottom of the form and fill in your Name, email address and telephone number (this information is required) and click on the submit button.

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19.	Do I have to sign up for all activities at one time?
	NO. You can go to the On Line Sign-up form as many times as needed. Please keep previous on line confirmation sheets to ensure you do not sign up for an activity more than once.

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20.	How do I know you received my on line activity sign up form?
	The Activities Director will send you a confirmation form after you press the submit button. Remember that all sign-ups are contingent upon the Treasurer receiving payment by the specified due date. The Activities Director updates this list on a weekly basis. Updates will typically be posted on the web site by 6 PM on Friday of each week.

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21.	How do I know if you received my payment(s) for an Activity?
	Your name will be added to the Activity Description form when you sign up on line, at a monthly meeting, make payment or sign-up at the Eagles Nest slot. Once your payment has been received your name is highlighted in “GREEN”. Please allow ample time after you have sent payment before checking the Activity Description form. If you think your payment should have been received, and your name was not shaded, please contact the Treasurer using the Contact Us form.

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22.	If an activity is full can I go on a waiting list?
	Waiting lists are made available for certain activities. If you sign up for an activity that is full, and there is a waiting list, you will automatically be put on the list. If an activity is closed and a waiting list is provided you can use the On Line Sign-up form to indicate you want to be put on the list. You will be informed of your status on the waiting list as the activity draws closer.

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23.	How do I cancel an activity I already signed up for?
	If you change your mind, and are not past the deadline, you can cancel a sign up by going back to the On Line Sign-up form. Scroll down to the activity you wish to cancel and click the button next to the "cancel" option. Scroll down and fill in your Name, email and telephone number and press the "submit" button. You will receive a confirmation that the form was received by the Activities Director. You may cancel an activity after the deadline, however, you will not get a refund for the payment of the activity. You may sell your ticket to another member of the club. To help you accomplish this, you can create a note that can be posted on the next weekly update. It must be in writing and needs to be sent to the web coordinator for posting to the next weekly update. For members wishing to cancel an activity that do not have a computer, the same rules apply as above. The difference is that the member cancelling must call the host of the event to cancel. If you want a note posted to sell your ticket, you must write your note and give it to the web coordinator.

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24.	How can I find out who else is attending an activity?
	Each activity description page is actually a replica of the sign up form. This form indicates who has signed up and who has paid (name is shaded in GREEN if paid). Click on the Activities Description option and call up the appropriate month. Once the file comes up simply scroll down to the activity you are interested in and check the sign up portion.

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25.	I have a question not on this list.
	If you have an additional question please fill in a Contact Us form. The appropriate individual will respond as soon as possible.